Customer Service

 

Shipping & Delivery
Shipping costs are free for all over the world. We aim to deliver items in the UK within 2-5 working days - certain exclusions apply. Delivery times outside the UK vary according to courier; items should arrive in the EU within 5-7 working days and rest of the World within 10 - 14 days. Every item sent is tracked.
Payment
Orders can be paid for with a Credit/Debit Card or via PayPal with our secure online system. PayPal accepts card transactions from non-members.
Privacy & Security
We are committed to protecting your privacy, therefore all information submitted to PicTubes is stored securely and is not accessible to anyone else. We will only use the information we collect about you lawfully. PicTubes does not pass on your details to any third parties for marketing purposes, nor do we record your credit card information - all payment information submitted to PicTubes is processed securely by our PayPal payment gateways. We may ask for your telephone number to allow us to process your order successfully, and we may pass this on to our courier in order to keep you informed about your delivery. To protect your personal information, we take due care and follow industry best practices to make sure that it is not misappropriated in any way.
Returns & Replacements
Earrings are not refundable or exchangeable due to hygiene reasons. We are happy to refund or exchange full price unworn or unwashed and unused merchandise. All sales are final on sale merchandise. Any items returned for an exchange or refund must have original tags and packaging. You may return your purchased items to our UK based agent within one month from the date of shipment and get a full refund, provided that you contact us at info@pictubes.comwithin 7 days of receiving your item. Customers are liable for redelivery costs on all returned and exchanged items. We advise that you opt to insure these items, as PicTubes is not responsible for items lost in transit. Please note that exchanged items will incur additional shipping costs at your expense.We will refund items via the original mode of payment within 7 working days of receiving the item. We hold the right to deny refunds if the returned merchandise does not meet our return policy requirements.
Orders
All orders are subject to availability. Items in your basket are not reserved and may be purchased by other customers. Once your order has been placed, you will receive an email confirmation of your order. This email is not the final acceptance of your order, just a confirmation that we have received it.PicTubes reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, or that we are unable to ship a particular item for any reason, or that any item from your order is out of stock, or does not satisfy our quality control standards for any reason. In such instances, we will notify you of your order cancellation.